We want you to love every piece you get from Jennifer & John Charleston. If something’s not quite right, we’ve made returns easy and hassle-free—because your comfort and confidence matter to us.

Our 30-Day Return Promise

If you're not fully satisfied with your purchase, you have 30 days from the delivery date to return it. Whether the fit wasn’t perfect or you simply changed your mind, we’ll take care of it.

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• Tags and packaging should be intact
• Returns must include proof of purchase (your order confirmation email works just fine)

To start a return, just email us at info@jenniferjohn-charleston.com with your order number and reason for return. Our friendly support team will walk you through it.

Return Shipping & Restocking Fee Policy

Return Shipping

All approved returns must be shipped to our central warehouse in Asia.

Customers are responsible for:

- Return shipping costs
- Choosing a shipping carrier that supports customs clearance & gives a tracking code
- Any applicable customs duties, taxes, and handling fees
- Providing accurate customs documentation

Please note that Jennifer & John Charleston is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.

Restocking Fee

A 15% restocking fee applies to all approved returns. This fee helps cover inspection, processing, and inventory handling costs.

The restocking fee also applies to:

- Unopened packages
- Refused deliveries
- Unclaimed parcels that are automatically returned to us

Exceptions

The restocking fee may be waived if the item arrives damaged or defective. All exception requests are reviewed on a case-by-case basis.

Order Cancellations

Orders may be cancelled within 15 minutes of purchase.

Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.

After delivery, a return may be requested in accordance with this policy.

Fast, Reliable Refunds

Once we receive your return and inspect the item, we’ll process your refund within 10 business days. Refunds will be issued to your original method of payment, and we’ll send you a confirmation the moment it’s done.

Please note:

• Original shipping is always free—no restocking fees, no surprise charges
  
• Customers are responsible for shipping & customs costs for returns due to change of mind or exchange.

Damaged or Incorrect Items?

Oh no—we never want that to happen. If your item arrived damaged or you received the wrong product, email us right away at info@jenniferjohn-charleston.com. We’ll make it right, no questions asked.

Questions?

If you have any questions about returns or refunds, we’re always here to help:
Email: info@jenniferjohn-charleston.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM

We want every experience with Jennifer & John Charleston to feel just right—and that includes returns. Stylish, simple, and stress-free—that’s how we do things.